Frequently Asked Questions

Everything you need to know about ordering professional-grade equipment for your kitchen.

Do you offer shipping to residential addresses?

Yes, we ship to both commercial and residential addresses. Please note that residential deliveries for heavy equipment may incur a lift-gate fee if a loading dock is not available.

What is your return policy for commercial equipment?

Unused items in original packaging can be returned within 30 days. Please note that certain large-scale equipment may be subject to a 20% restocking fee.

Are these products suitable for home use or just professional kitchens?

While our products are built to commercial standards for durability, many of our appliances and smallwares are popular choices for home chefs seeking professional-grade performance.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer specialized financing options for large equipment purchases through our partnership with Bread Pay.

How can I track my freight shipment?

Once your order leaves our warehouse, you will receive an email with the carrier's name and a tracking number to monitor your delivery in real-time.

Do you provide installation services for heavy appliances?

We do not provide direct installation. We recommend hiring a licensed professional for gas and electrical hookups to ensure your manufacturer warranty remains valid.